Ready to ship jewelry that has not been resized or altered is eligible for return within 4 days of receipt. The piece must be returned in pristine condition that has not been worn, scratched, or damaged in any way. Please contact us if you wish to return your piece and we will provide a link to purchase an insured shipping label. Shipping costs are non-refundable. Luz is not responsible for pieces lost or damaged within shipping. 

Made to order, custom pieces or jewelry that has been resized or altered are not eligible for return or refund.  

We stand behind our craft and guarantee the structural integrity of all jewelry for one year from purchase date.

Gemstones and diamonds are not under warranty.  It is important to quickly add fine jewelry to a homeowners, renters, or individual policy; this will protect against loss, damage or theft of jewelry.